Active sense technologies™ | resourceful advocates | disciplined processes
We solve problems before they start.
To thrive in the changing healthcare environment, laboratories can't afford unexpected instrument downtime. Previously, diagnostics service has relied on you reporting an issue, oftentimes when an instrument is already down. We have realized instrument downtime can be avoided. Instead of calling us, now we call you to resolve issues before they occur.
AlinIQ Always On Services (Always On) utilizes Active Sense Technologies™, Resourceful Advocates and Disciplined Processes to offer instrument health monitoring that enables your laboratory to achieve operational efficiency and increased productivity.
- Always On applies powerful data analytics, remote monitoring and world-class, on-site support to offer labs proactive service that empowers us the ability to offer a globally standardized 99% uptime guarantee for our instruments.*
- Always On’s predictive maintenance model allows for planned, proactive maintenance at your preferred time year-round to minimize workflow and instrument downtime.
- This innovative predictive service model allows for increased uptime and more efficient patient care.
Always on lab services offer
Active sense
technologies
Resourceful
Advocates
Disciplined
Processes
Abbott helps customers achieve measurably better healthcare performance with personalized core diagnostics solutions consisting of our Resourceful Advocates, Harmonized Systems and Intelligent Insights.
Powerful, predictive alerts
Always On Active Sense Technologies watch over your lab’s instrument health. Real-time information is accessed from multiple sensors within Abbott instruments and collected through AbbottLINK®. The data is analyzed utilizing machine learning, a subset of artificial intelligence, to identify signs of instrument early malfunction that would otherwise go unnoticed.
Predictive maintenance is also performed throughout the life of your instrument to ensure complete, high-quality performance as long as the instrument is active in your lab. Our total-call solution requires our field service engineers to do a multipoint inspection of overall instrument health during each visit, which further supports avoiding risks of unnecessary downtime in the future.
Abbott has one of the most extensive instrument health databases in the industry because we have been collecting data for over 19 years and have analyzed over 5 billion records. The result? Active Sense Technologies can share alerts that enable predictive service ahead of equipment failure.
AbbottLINK Remote Diagnostics enables teams of experts across multiple disciplines to monitor instrument health in real time via secure remote connections. Actionable, data-driven insights are available through Virtual Presence, a feature that allows our Resourceful Advocates to analyze, diagnose and fix issues remotely — which helps labs manage costs and increase efficiency.
How instrument health monitoring works
1
Abbottlink enables bilateral data flow between the lab and global smart centers
2
Global smart centers review and analyze data, creating predictive algorithms
3
Predictive alert is sent to inform Abbott of potential
Equipment issues
4
Resourceful advocates perform proactive resolution (remote or on-site)
Resourceful advocates include
Abbott ambassador — your dedicated consultant
Global smart centers to monitor instrument performance
More than 3,400 trained and certified field experts
Support from informatics, applications and service specialists
How your dedicated ambassador creates Value within your health system
Optimizing operational and clinical effectiveness for the health system
Collaborative partner
Co-creating solutions
Supporting your kpi's and your customers' kpi's
Building competencies to support your continuous improvement efforts
Remote support and
Proactive services
Our fast-paced and ever-changing world requires comprehensive remote monitoring and support. As your partner, Abbott is committed to giving you 24/7 access to best-in-class remote customer support and dispatch centers — a personalized team of Resourceful Advocates with locations across the globe that support more than 25 languages. Your team of multidisciplinary subject matter experts can support your needs ranging from field service to product to process. When an issue cannot be resolved remotely, your team works collaboratively to ensure on-site work requires only minimal, planned downtime.
Actionable insights for
Continuous improvement
Abbott has Disciplined Processes to ensure you receive actionable insights that answer the questions most important to your lab. Regular business reviews with your Abbott team turn instrument and service metrics, such as your lab’s predictive alerts, instrument alerts and KPIs, into opportunities to optimize your lab’s operational efficiency, productivity and clinical effectiveness.
Increased uptime
=
Greater productivity and improved patient care
Instrument failure
Can be predicted weeks in advance
Shorter scheduled downtime
Up to 70%1 greater productivity
Backed by the
Industry's first global 99% uptime guarantee*
Over 600 components
Monitored across Abbott's total solution
Learn more about how we can tailor service options to meet your lab's unique needs.
Contact Us
*Based on your service contract. Contact your representative at Abbott for more details.
- Abbott data on file.
