Home//Customer Service//FAQs
About Cavender's
When was Cavender's founded?
Cavender's was founded in 1965 in Pittsburg, Texas. Home offices are now located in Tyler, Texas. You can learn more by going to our About Us page.
Does Cavender's have any job openings?
Cavender's is always looking for hard-working, dedicated people. You can learn more by going to Cavender's Careers page, or by clicking www.cavenders.com/career.html.
Do you offer gift wrapping options?
No, we do not offer a gift wrapping option at this time.
Orders
Do you ship outside the US?
We currently do not ship outside of the US
What happens when I submit my order?
When your order is received, we will send you an email confirmation and begin processing your items as soon as possible. Once processing has been completed you’ll receive a communication letting you know it’s available for pick up or has been shipped.
If adjustments are needed, we may be able to make adjustments. This includes: updating the delivery method, reducing item quantities or cancelations (which hope isn’t needed). If this is needed, please reach out to our Customer Service team through email at or by calling (888) 361-2555.
How is my order delivered?
Shipped Orders:
After processing has been completed you will receive an email letting you know it’s on the way. This email will contain tracking information as well as link a link to track your order. You can also access the order stats page here.
We are currently unable to deliver orders via expedited shipping methods as well as to APO/FPO addresses. For Alaska and Hawaii orders, please allow 8-9 days for delivery. There is also an additional fee which will be added during the checkout/payment process.
In Store Pick-Up:
Once your item(s) are ready for pick up, we will notify you via email. If you selected SMS notification you will also receive a notice via text.
In Store Pick-up items/orders will be available for pick up three days after notification. Once you arrive at your store, go to the checkout counter and let the Cavender’s store associate you are there to pick up an online order. Please have your Order Fulfillment email available to show the associate to pick up your items.
Things to know:
- In Store Pick-up requirements: order pick-up notification email
- Orders will be held for three days after notification
- Alternate person pick-up: you may have someone else pick up your order. They will need to show the order pick-up notification email.
- Curbside: we do not offer curbside pick-up at this time.
If you need any assistance or have questions, we’re happy to help. Please contact us atcustserv@cavenders.comor by calling (888) 361-2555.
Can I change my order after it's submitted?
If adjustments are needed, we may be able to make adjustments. This includes: updating the delivery method, reducing item quantities or cancelations (which hope isn’t needed). If this is needed, please reach out to our Customer Service team through email at custserv@cavenders.com or by calling (888) 361-2555.
Other
Is my email address shared with other companies?
No, we do not share your email address with other companies. Periodically, we may send you email on special offers and new products. If you prefer, you can choose not to receive these emails.Learn More
Does Cavender's have a store near me?
For a complete list of our stores with addresses and phone numbers, go to our Store Locations page.
Is it safe to submit personal information over the web?
To learn more about how we keep your information secure, visit our Privacy Policy page.
Payment
What credit cards do you accept?
We accept American Express, Visa, Mastercard, and Discover cards.
When will my credit card be charged?
Your credit card will be charged when your order is shipped. Confirmation will be sent via email.
Can I use my Cavender's gift card online?
Yes, physical gift cards and e-gifts cards can be used for payment online and in all Cavender's store locations.
Do you have gift cards available online?
Yes, you can purchase physical gift cards or e-gift cards, up to $500. To see which gift card is right for you, check out our Gift Cards Page.