FAQs (2024)

About Cavender's

When was Cavender's founded?

Cavender's was founded in 1965 in Pittsburg, Texas. Home offices are now located in Tyler, Texas. You can learn more by going to our About Us page.

Does Cavender's have any job openings?

Cavender's is always looking for hard-working, dedicated people. You can learn more by going to Cavender's Careers page, or by clicking www.cavenders.com/career.html.

Orders

Do you ship outside the US?

We currently do not ship outside of the US

What happens when I submit my order?

When your order is received, we will send you an email confirmation and begin processing your items as soon as possible. Once processing has been completed you’ll receive a communication letting you know it’s available for pick up or has been shipped.

If adjustments are needed, we may be able to make adjustments. This includes: updating the delivery method, reducing item quantities or cancelations (which hope isn’t needed). If this is needed, please reach out to our Customer Service team through email at or by calling (888) 361-2555.

How is my order delivered?

Shipped Orders:

After processing has been completed you will receive an email letting you know it’s on the way. This email will contain tracking information as well as link a link to track your order. You can also access the order stats page here.

We are currently unable to deliver orders via expedited shipping methods as well as to APO/FPO addresses. For Alaska and Hawaii orders, please allow 8-9 days for delivery. There is also an additional fee which will be added during the checkout/payment process.

In Store Pick-Up:

Once your item(s) are ready for pick up, we will notify you via email. If you selected SMS notification you will also receive a notice via text.

In Store Pick-up items/orders will be available for pick up three days after notification. Once you arrive at your store, go to the checkout counter and let the Cavender’s store associate you are there to pick up an online order. Please have your Order Fulfillment email available to show the associate to pick up your items.

Things to know:

  • In Store Pick-up requirements: order pick-up notification email
  • Orders will be held for three days after notification
  • Alternate person pick-up: you may have someone else pick up your order. They will need to show the order pick-up notification email.
  • Curbside: we do not offer curbside pick-up at this time.

If you need any assistance or have questions, we’re happy to help. Please contact us atcustserv@cavenders.comor by calling (888) 361-2555.

Can I change my order after it's submitted?

If adjustments are needed, we may be able to make adjustments. This includes: updating the delivery method, reducing item quantities or cancelations (which hope isn’t needed). If this is needed, please reach out to our Customer Service team through email at custserv@cavenders.com or by calling (888) 361-2555.

Other

Is my email address shared with other companies?

No, we do not share your email address with other companies. Periodically, we may send you email on special offers and new products. If you prefer, you can choose not to receive these emails.Learn More

Does Cavender's have a store near me?

For a complete list of our stores with addresses and phone numbers, go to our Store Locations page.

Is it safe to submit personal information over the web?

To learn more about how we keep your information secure, visit our Privacy Policy page.

Payment

What credit cards do you accept?

We accept American Express, Visa, Mastercard, and Discover cards.

When will my credit card be charged?

Your credit card will be charged when your order is shipped. Confirmation will be sent via email.

Can I use my Cavender's gift card online?

Yes, physical gift cards and e-gifts cards can be used for payment online and in all Cavender's store locations.

Do you have gift cards available online?

Yes, you can purchase physical gift cards or e-gift cards, up to $500. To see which gift card is right for you, check out our Gift Cards Page.

FAQs (2024)

FAQs

FAQs? ›

A frequently asked questions (FAQ) list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.

What is the meaning of FAQs? ›

Meaning of FAQ in English

abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website. Internet terminology.

Does FAQs have an apostrophe? ›

One that causes a lot of confusion is the plural of FAQ (Frequently Asked Question). Both FAQs and FAQ's are regularly used, as any random survey of websites will show.

How to write FAQs? ›

How to write a FAQ page
  1. Consider what questions customers commonly ask. You can aim to identify what questions are most commonly asked by customers. ...
  2. Categorise the questions. ...
  3. Design the FAQ page. ...
  4. Ensure it's easy to find. ...
  5. Monitor any changes in customer questions. ...
  6. Update the FAQ page regularly.
Jun 27, 2024

What are common FAQs? ›

Defining FAQ

Some common examples include questions about service hours, shipping and handling, product details, return policies, etc., depending on the industry. You can have different FAQ sections for different pages of your website. Your FAQ page demonstrates how well you understand your customers.

What does FAQ mean slang? ›

Frequently Asked Question(s). When people say "the FAQ", they are generally referring to a list of answers to Frequently Asked Questions.

Do you say FAQ or FAQs? ›

FAQ can be pronounced as an initialism, "F-A-Q", or as an acronym, "FAQ". Web designers often label a single list of questions as a "FAQ", such as on Google Search, while using "FAQs" to denote multiple lists of questions such as on United States Treasury sites.

What should FAQs include? ›

An FAQ page (short for Frequently Asked Question page) is a part of your website that provides answers to common questions, assuages concerns, and overcomes objections. It's a space where customers can delve into the finer details of your product or service, away from your sales-focused landing pages and homepage.

What is the purpose of FAQs? ›

Frequently asked questions, or FAQs as they are known, are a great way to improve your customer's experience of your website. It allows you to answer the questions that are most commonly asked surrounding your product or service.

How do you use FAQs in a sentence? ›

The agency later provided a generic document with responses to frequently asked questions. The full border directions and frequently asked questions are here. It includes 20 frequently asked questions on the basics.

Do FAQs have to be questions? ›

However, FAQ pages don't need to be entirely made up of customer service questions. Helping your customers navigate your site and make decisions is more than just addressing common questions. You can compile all the need-to-knows and make sure your customers are informed.

How long should FAQ answers be? ›

How long should my FAQ answers be? As short as possible while still answering the question. If you find your response drags on, you can always split one set into multiple sections. Alternatively, you can end your short answer with a link to another page with full-length legalese.

How many questions should a FAQ have? ›

How many questions should a FAQ page have? I suggest at least 10 for a full FAQ page. Most businesses can find at least that number to answer concisely. The exact number is less important than being organized and concise.

What are the letters FAQ stand for? ›

abbreviation for frequently asked questions: a list of questions that people often ask about a particular product or site on the internet and the answers to the questions.

What does the FAQ refer to? ›

FAQ stands for "Frequently Asked Questions". This term is used to summarize a collection of questions and answers that are typically asked by users or customers about a specific topic, product, service or organization.

What is the main purpose of FAQs? ›

It stands for frequently-asked questions, and it's a page on a website that gives quick answers to customer questions. The idea is to keep the answers short and direct so that people find info quickly. We write it as “an FAQ”…

What are FAQs explained? ›

Frequently Asked Questions (FAQs) are a compilation of frequently asked questions and their answers, which are used to provide users or customers with information on frequently occurring concerns or problems quickly and efficiently. FAQs are often used on websites, in product manuals, or in customer service portals.

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