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The latest reports from users having issues in Queens come from postal codes 11377, 11385, 11120, 11375, 11373, 11106, 11378 and 11367.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 266,960 ratings
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Problems in the last 24 hours in Queens, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Queens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Queens, New York
The most recent Spectrum outage reports came from the following cities:New York City, North Bergen, Brooklyn, The Bronx, Queens, Lawrence, Fort Lee, West New York, Lynbrook, Jersey City, Secaucus, Great Neck, Port Morris, Union City and Edgewater.
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| City | Problem Type | Report Time |
|---|---|---|
 New York City | Internet | |
| New York City | Internet | |
| New York City | Internet | |
| New York City | Wi-fi | |
| New York City | Wi-fi | |
| North Bergen | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Queens, New York
Latest outage, problems and issue reports in Queens and nearby locations:
- Kate Robards (@katerobards) reported fromManhattan, New York
@Ask_Spectrum you are the absolute worst. I have called y’all a million times. I can’t believe I almost changed my mobile service. Since I moved y’all can’t update my address to my new service and I’m paying online but it’s not registering to my account. Called too many times.
- Igor Molochevski (@abadona) reported fromBrooklyn, New York
@Ask_Spectrum internet is down again in the past few days! When i called your rep has not given any ifo when it will be fixed
- Matthew Hurst (@MattHurst) reported fromBrooklyn, New York
@gooblythe @GetSpectrum @Sling @CNN They grandfathered me from a legacy plan into their most expensive service, even through I couldn’t use (and didn’t need) using the equipment I own (instead of leasing from them) 🤬
- JC (@BeanieNYC86) reported fromManhattan, New York
Buyers beware - @GetSpectrum added a service to my account in July w/o my knowledge. I paid for it just normally paying my bill - when I asked for a refund I was promised one in September. Now the credit is not there and that conversation never happened. 🤔 #fraud
- Khal Kiem (@Teamkiem) reported fromBrooklyn, New York
The boiler broke at baes apartment. My wifi is down courtesy of @Ask_Spectrum .... its like Mercury is sipping Paul Mason during this retrograde cycle. Not a care in the world!
- Kate Robards (@katerobards) reported fromManhattan, New York
@Ask_Spectrum I DONT HAVE THE TIME FOR THIS!!! Y’all a customer service and online interface/bill pay is a joke! I’ve been on hold with y’all or on speaking with a representative for HOURS.
- Jordan Randal Cunningham (@TimidObserver) reported fromQueens, New York
Every time I come here to my grandmother's home and have to navigate her slow and crappy @Ask_Spectrum cable box, I wonder why anyone has the patience for their service. @PlayStation Vue is so much more efficient and not at all frustrating.
- MatthewMphotos (@matthewmphotos) reported fromQueens, New York
Dear @GetSpectrum your service sucks, Fios will always win, unfortunately I’m stuck with you until @verizonfios comes to my neighborhood.
- Jonathan (@jradcliffe88) reported fromQueens, New York
@Ask_Spectrum Done. Appreciate any help here.
- Silvia Estrada (@sle3715) reported fromQueens, New York
@Ask_Spectrum Having trouble with my WiFi. Reset the router and nothing. Help!!
- Emily Lawson (@emilylawson55) reported fromManhattan, New York
@Ask_Spectrum NFL red zone is down...AGAIN!
- Benny (@Benknee_) reported fromManhattan, New York
@polik0986 @Ask_Spectrum Same. Wtf
- Erik Valind (@ErikVPhoto) reported fromManhattan, New York
@Ask_Spectrum Info sent. Service has been down for over 12 hours now
- Shweta Trivedi (@strivedi003) reported fromManhattan, New York
@Ask_Spectrum I transferred service and was promised 200MB at higher cost, only to be at less than 20 when tested. Now been transferred 4 times between depts and no-one wants to deal with my questions #onhold #complaints I’m cancelling service!
- Claudia Devitt (@oleclauds) reported fromManhattan, New York
@GetSpectrum please help my fox channel is missing
- Nia K. Phillips (@Nia_Official) reported fromManhattan, New York
@Ask_Spectrum I need to return my cable box, but when I unplugged it my WiFi now isn’t connecting. Please help. My router is still plugged in along with the other box. Thanks!!!
- ang_in_nyc💞 (@ang_in_nyc) reported fromQueens, New York
@Ask_Spectrum my internet is out I’m in Kew Gardens NY :/ the money I pay for this service I’m pissed off.
- Casey (@CaseyMichele86) reported fromManhattan, New York
@Ask_Spectrum how can you have a redzone outage at 1pm on a sunday. You better fix this asap.
- Fass Selections (Blockchain Spätburgunder) 🍁🍂🦃 (@FassSelections) reported fromManhattan, New York
@Ask_Spectrum Red zone is down. Works on a stream on my iMac. Cable channel is down.
- Luis Nunez-o-Lantern 🎃 (@THELuisNunez1) reported fromManhattan, New York
@Ask_Spectrum having internet issues in 10031.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Los Raiders 🏴☠️ (@LosRaiderss) reported
Dog **** idiots @Ask_Spectrum always a ******* outage
- David Cranmer Underdown (@DavidCranmerUn1) reported
company was AOL Time Warner; however, the merger never achieved the desired goals, and AOL was spun off in late 2009.Time Warner Cable, Inc. (TWC) was an American cable television company. Before it was acquired by Charter Communications on May 18, 2016, it was ranked the
- K0daduh (@k0daduh) reported
@GetSpectrum why do you hire the people with THE WORST attitudes and people skills? Aleshia is not my biggest fan and she makes it super apparent.
- Ryan Henry (@INideaguy) reported
I hate @GetSpectrum there is no excuse to raise my bill for the same internet. I'm ditching your service! @Ask_Spectrum
- The Phil Factor 🇺🇦 (@ThePhilFactor) reported
@ask_Spectrum After being on phone yesterday w/“Ron” for more than 90 minutes, he said that because of the trouble I’d get my service for $14.99 a month for three months then be put back on the promotion I had for the last two years. Today, no one at Spectrum sees that in my acct
- d. (@__mayflower) reported
@Ask_Spectrum is there another outage in NYC🥹
- Kenneth Edmonds (@KenEdmonds19) reported
I have been trying to cancel my Spectrum internet and I am stuck with a rep that keeps trying to sell me their service even though we are moving. I have never been so irritated with a representative of a company.#Spectrum #badservice @GetSpectrum @Ask_Spectrum
- Boltcc⚡️ (@Boltcc) reported
Any good ISPs in Lakeland ? Had a horrible experience with @Ask_Spectrum today
- Sara Byerley (@SaraByerley) reported
@Ask_Spectrum 35 minutes waiting here with literally no one getting helped. The person in front of me did arrive though. Lots of standing around though because apparently they can’t help people “in case” someone comes in.
- Katie Garbrandt (@katiem_93) reported
@GetSpectrum @Ask_Spectrum is THAT customer service? I think not
