The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 184 |
| Philadelphia, PA | 163 |
| Brooklyn, NY | 129 |
| New York City, NY | 89 |
| Newark, NJ | 33 |
| Baltimore, MD | 29 |
| Pittsburgh, PA | 27 |
| The Bronx, NY | 23 |
| Jersey City, NJ | 22 |
| Alexandria, VA | 21 |
| Arlington, VA | 20 |
| Fairfax, VA | 19 |
| Richmond, VA | 18 |
| Ashburn, VA | 17 |
| Queens, NY | 17 |
| Louisville, OH | 15 |
| Oklahoma City, OK | 14 |
| Staten Island, NY | 14 |
| Boston, MA | 14 |
| Herndon, VA | 14 |
| Wilmington, DE | 13 |
| Birmingham, AL | 12 |
| Buffalo, NY | 12 |
| Virginia Beach, VA | 12 |
| Norfolk, VA | 12 |
| Plymouth Meeting, PA | 11 |
| Westville, NJ | 11 |
| Atlanta, GA | 10 |
| Rochester, NY | 10 |
| New Castle, DE | 9 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
Bhavinho (@bhavinho_) reported Love waking up for work to a nationwide wide @Xfinity outage. It’s not as if I work from home or something important…Good thing my building got wired for FIOS last week…
- Schultz (@Schultz215Dan) reported
@it_me_rc No issues with Fios
- 🇺🇸 American Colleen 🇺🇸 (@itscollmc) reported
@LibertyScott63 @Yellowstone @verizonfios Another paid subscription service. 😡
- Addison (@DAdRobs) reported
@amy_shee Might be fios depending on where you are. But yeah it’s sucks. Are you doing telehealth? Because then it’s sucks even more.
- ₿rentos► 🍽🍗 (@brentos93) reported
Looks like Comcast is having internet connectivity issues this morning with multiple areas in Philly. I’m amazed how stable Verizon Fios has been compared to Comcast in the Philly area tbh. #outage #Philadelphia
- Sean O'Connor (@smoconnor16) reported
@Xfinity I live on Welch avenue in west San Jose, CA. Literally every time the wind blows your internet service goes down. I cannot wait to make the switch! Let’s go @verizonfios !! I want to@give you my $
- Jessica Levenson #BlackLivesMatter (@guerillagirl) reported
Life is rough when FIOS is down and you have to listen to music from your phone...
- Nakato Adrianna (@nan1013) reported
@amy_shee Xfinity is the monopoly and fios is pretty meh (we actually switched back to xfinity because fios wifi was so bad) but you’re absolutely right that there is always an outage!!
- Nick C (@vuwildcat07) reported
This #xfinityoutage is another reason why I love @verizonfios - service is rarely (if ever) down
- Jessica Levenson #BlackLivesMatter (@guerillagirl) reported
FIOS has been down since this AM, so that’s fun. 🙄At least my AT&T phone is up so I can tether!
- killakells🦅 (@Whutttthekell) reported
lol I have Verizon fios. But still, **** Comcast
- Brian Kalucki (@nofx4us) reported
@XfinitySupport That’s it. That seals the deal. I’m no longer an @Xfinity fan. I’ve been a fan since 1963 and a subscriber since 2010. I will no longer watch your TV or renew my plan. I’m taking my fanhood to @verizonfios where they actually know how to run a cable team #outage
- Mary Feierstein (@maryfeierstein) reported
@verizonfios still nothing Ms. Rob never called back out of sheer laziness I am not calling a different service to change my service but I will one of these days - in the mean time I am paying $256 to you and I am very unhappy
- fouad (@sfou4d) reported
Can someone help i’ve been on hold for 3hours @verizonfios @VerizonSupport
- Scott Culiner (@smc356) reported
@VerizonSupport Did a live chat...it did not help.Here's the strange part-I have 3 android devices. Fios TV not working on any of these 3 devices. But, it is working fine on my wife's iPhone.Seems to be a problem only with Android devices.Could this be a global outage?
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