Why is my Verizon Fios service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Verizon Fios:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Verizon Fios?
3.02 out of 5 13,539 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Verizon Fios reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 13: Problems at Verizon Fios
Verizon Fios is having issues since 03:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Verizon Fios compensate me for the outage?
Verizon Fios outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Verizon Fios and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Verizon Fios has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Verizon Fios users through our website.
Internet (62%)
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Wi-fi (12%)
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TV (12%)
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Total Blackout (7%)
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Phone (4%)
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E-mail (3%)
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Live Outage Map
The most recent Verizon Fios outage reports came from the following cities:Baltimore, Chesapeake, Oklahoma City, Cortlandt Manor, Birmingham, Kingston, Chicago, Bethesda, Columbia, Mount Rainier, Washington, D.C., Riverdale Park, Philadelphia, Walden and Dumfries.
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| City | Problem Type | Report Time |
|---|---|---|
 Baltimore | Wi-fi | |
| Chesapeake | Internet | |
| Oklahoma City | Internet | |
| Cortlandt Manor | TV | |
| Birmingham | Internet | |
| Kingston | Total Blackout |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
- Bhavinho (@bhavinho_) reported
Love waking up for work to a nationwide wide @Xfinity outage. It’s not as if I work from home or something important…Good thing my building got wired for FIOS last week…
- Schultz (@Schultz215Dan) reported
@it_me_rc No issues with Fios
- 🇺🇸 American Colleen 🇺🇸 (@itscollmc) reported
@LibertyScott63 @Yellowstone @verizonfios Another paid subscription service. 😡
- Addison (@DAdRobs) reported
@amy_shee Might be fios depending on where you are. But yeah it’s sucks. Are you doing telehealth? Because then it’s sucks even more.
- ₿rentos► 🍽🍗 (@brentos93) reported
Looks like Comcast is having internet connectivity issues this morning with multiple areas in Philly. I’m amazed how stable Verizon Fios has been compared to Comcast in the Philly area tbh. #outage #Philadelphia
- Sean O'Connor (@smoconnor16) reported
@Xfinity I live on Welch avenue in west San Jose, CA. Literally every time the wind blows your internet service goes down. I cannot wait to make the switch! Let’s go @verizonfios !! I want to@give you my $
- Jessica Levenson #BlackLivesMatter (@guerillagirl) reported
Life is rough when FIOS is down and you have to listen to music from your phone...
- Nakato Adrianna (@nan1013) reported
@amy_shee Xfinity is the monopoly and fios is pretty meh (we actually switched back to xfinity because fios wifi was so bad) but you’re absolutely right that there is always an outage!!
- Nick C (@vuwildcat07) reported
This #xfinityoutage is another reason why I love @verizonfios - service is rarely (if ever) down
- Jessica Levenson #BlackLivesMatter (@guerillagirl) reported
FIOS has been down since this AM, so that’s fun. 🙄At least my AT&T phone is up so I can tether!
- killakells🦅 (@Whutttthekell) reported
lol I have Verizon fios. But still, **** Comcast
- Brian Kalucki (@nofx4us) reported
@XfinitySupport That’s it. That seals the deal. I’m no longer an @Xfinity fan. I’ve been a fan since 1963 and a subscriber since 2010. I will no longer watch your TV or renew my plan. I’m taking my fanhood to @verizonfios where they actually know how to run a cable team #outage
- Mary Feierstein (@maryfeierstein) reported
@verizonfios still nothing Ms. Rob never called back out of sheer laziness I am not calling a different service to change my service but I will one of these days - in the mean time I am paying $256 to you and I am very unhappy
- fouad (@sfou4d) reported
Can someone help i’ve been on hold for 3hours @verizonfios @VerizonSupport
- Scott Culiner (@smc356) reported
@VerizonSupport Did a live chat...it did not help.Here's the strange part-I have 3 android devices. Fios TV not working on any of these 3 devices. But, it is working fine on my wife's iPhone.Seems to be a problem only with Android devices.Could this be a global outage?
- Lady Jade | Rocksee Rocksbury (@EmpressLadyJade) reported
I’m not a janky *** fios customer, yal **** is down every time the wind blows.
- White Sox Wizard Stan Account (@RatchetThreese1) reported
@verizonfios is there a way to kick everyone off my tv provider login?
- 👑K. (@klaryssaamarie) reported
@glohanys Girl I got Verizon Fios. 80 a month, no more no less, and I got the highest service so… yeah sis, CHANGE THAT.
- Ray-T (@RayT824) reported
Hey xfinity your network just blew up in the Bay Area. Wonder if @verizonfios or @TMobile would have this issue…🤔 #xfinity #monopoly
- Samantha Murphy (@minimurph24) reported
I will say that after 6 years of FIOS, then having to come back to #Comcast...they are FAR better than I remembered from pre-FIOS days. This is the first outage since 3/2020 and they used to be three times a week back in the day. #NotSayingMuch #betterthanitwas
- Sue JD 🗽🇺🇸 (@DellaRattaSue) reported
@verizonfios @Verizon Congratulations for providing the worst service that I have ever received from a digital service provider. After 20 years as a loyal customer I was appalled and disgusted by the behavior of one of your technicians. Hello @Ask_Spectrum
- Cheryl (@Clew500) reported
I just moved and I’ve literally been praying every night since moving that @verizonfios launches service in my area. I wake up this morning to a massive #xfinityoutage 😩
- Tim Howley (@IamTimHowley) reported
Not on @paramountplus, not on @verizonfios on demand, not on @peaco*ckTV where it used to be. The licensing agreements for tv shows nowadays is the dumbest **** ever.
- Dominic DiFiglia (@domdifiglia) reported
@daphnedestroy Verizon fios would never report you like that
- Keely Bembry (@keelybstyles) reported
Verizon Fios business is the worst company ever!!!! @VerizonBusiness I might as well talk to a 3 yr old child
- HurtSZN? (@DeeTownn) reported
Xfinity is down in multiple states lmao I hate these guys so much. Please @verizonfios come back
- Kot (@kotchama) reported
@RayT824 @verizonfios @TMobile T-Mobile seems to be having the same issue. It still works but it's wayyyyy slower than usual
- 🥀 (@nemommiex) reported
y’all better get fios 😭 comcast high as **** BYE
- Liberty Cleaners (@Liberty_Cleaner) reported
Dear @IMDbTV, your app ******* sucks! Why the hell did @MadMen_AMC decide to give their rights to an app that can’t manage to run smoothly on FIOS speed.
- Keenen Nalls (@Dr_Google__) reported
First time I ever had a internet problem with Comcast. Idc if they was out for a month I’m never going back to Verizon. I hated Fios.
